Thank you for shopping with SUSHICOOL. We value your satisfaction and want you to feel confident in your purchase. Please read our Return & Refund Policy carefully.
1. Eligibility for Returns
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- Returns are accepted within [7–14 days] of delivery.
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- Items must be unused, unopened, and in their original packaging.
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- For hygiene and food safety reasons, we cannot accept returns of products that have been opened or used.
2. Non-Returnable Items
We do not accept returns for:
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- Opened or used sushi boxes
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- Customized or bulk orders
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- Clearance or promotional items
3. Damaged or Defective Items
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- If you receive a damaged or defective item, please contact us within 48 hours of delivery.
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- Provide your order number, photos of the product and packaging, and a brief description
of the issue.
- Provide your order number, photos of the product and packaging, and a brief description
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- Once verified, we will send a replacement or issue a full refund.
4. Return Process
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- Contact our customer support team at [Insert Email] to request a return.
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- Wait for confirmation and return instructions.
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- Ship the item(s) back to us in secure packaging.
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- Once we receive and inspect the item(s), we will process your refund or exchange.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item, defective product).
5. Refunds
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- Approved refunds will be processed within [5–10 business days] to your original payment method.
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- Refund amount will exclude any shipping fees unless the return is due to our mistake.
6. Order Cancellations
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- Orders can be canceled within 24 hours of purchase if they have not yet been shipped.
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- Once an order has been processed or shipped, it cannot be canceled.
7. Contact Us
If you have questions about returns or refunds, please contact us:
Shenzhen Seaboom Co., Ltd.
Email: hill@seaboom.com.cn
Phone: +86 18589095100